Introducing the coaches

Satu Heikinheimo

What if you could promote the well-being of your team by facilitating workshops and meetings in an agile way? Think about the impact of great facilitation.

I am Satu Heikinheimo, service designer and design coach at Fraktio. As part of my work, I facilitate various project planning, start-up and brainstorming workshops. I have helped numerous companies succeed in their projects by facilitating and teaching them facilitation skills and agility.

In addition, I have been a host and a moderator for several years at various events and moderated various discussions and group situations, some of which have had a really tight schedule and required high stress resistance.

During this course, I’ll teach you about the concrete basics of facilitation that I personally have found to be the most useful. These will make your work easier and more fun! You will learn how to prepare workshops and meetings in a way that lets you focus on the issue at hand and progress so that you will reach your goals.

You will learn how to be considerate of the people attending a meeting or a workshop and how you can create a space where people feel psychologically safe. This will allow participants to focus on the given task and clarity, and you, as the facilitator, are able to guide the group's work.

Vitali Gusatinsky

Hello, I'm the second coach in this course. I have helped create web and mobile services for more than 10 years and worked as a designer with the world's largest brands.

At Fraktio, I also coach others to use the skills that are needed in my line of work. In addition, I have coached in Finland's most prestigious design schools and leading companies in the field.

I'm really excited about this course because we are going to share some very important fundamental skills for you. I strongly believe that these skills will help anyone take control of challenging situations and help any team succeed.

In this course, you will learn not only concrete things, but also the mentality needed for facilitation. This means that after completing the course, you will be able to plan workshops and meetings, know how to expect a workshop or a meeting to proceed, and take control of the situation through processes.

I have helped a number of companies where teams have become aware of the challenges, but have not known what to do to improve their working methods or to finish a project.

With facilitation, you will create a more humane and smoother working life and be able to succeed as a team.

We believe the biggest challenge in facilitating workshops and meetings is that they are not planned in advance. After this course, you will have the keys to the secrets of facilitation, which will allow you to quickly reach great results.

Fraktio Oy

Fraktio is a coaching IT house founded in 2012. Our goal is to take part in building the most sustainable consultant scene in Finland.

Our services include software development and construction of online services. We research, plan and build the services of tomorrow sustainably.

By coaching, we want to create future professionals. Our goal is to provide the participants of our coaching sessions with the tools that help them change things in their own organisations.

Our coaching includes organisational coaching, such as a remote facilitation online course, as well as technical coaching and design coaching.

The people at Fraktio have facilitated more than 1,000 workshops and coached experts in various fields to succeed in their work. All our coaches have gained their experience in practical use, as all our coaches also do customer work.

You can read more about our services at

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